Super Clean Of America
Super Clean Of America

CANCELATION POLICY. 

 

In the event Client needs to cancel a scheduled cleaning appointment twenty four (24) hour notice is required. Notice may be given via phone or email. Should Client fail to give twenty four (24) hour notice on more then one occasion Client must pay 30% of the fee for the canceled cleaning.

In the event Provider needs to cancel a scheduled cleaning appointment twenty four (24) hour notice will be given to client. If Provider fails to give twenty four (24) hours notice, Client will receive one (1) free cleaning.

 

Direct Hiring of Our Housekeepers.

Super Clean Of America LLC. invests heavily in training methods and background screening to find quality employees. Hiring OUR current, Ex-worker(s) and/or accepting side propositions makes you liable for an employment referral fee of $2,500.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach.

 

Protection 

Please safely secure valuables and collectibles prior to cleanings. Please advise us of fragile items (and their care).

Large and Heavy items.

For safety and liability reasons, Super Clean Of America LLC. will not allow its Cleaning Professionals to lift or move heavy items or furniture.

Damages.

Super Clean Of America LLC. Cleaning Professionals promise to conduct themselves professionally in your home. In the event of an accidental damage, notify our office within 24hours. We cannot guarantee reimbursement for damages reported more than 24 hours after the end of the cleaning appointment. Super Clean Of America LLC. requests that you are accessible to be contacted so that Super Clean Of America LLC. or its representatives can assess and repair any damages.

Super Clean Of America LLC. reserves the right to contract suitable professionals to repair damages. Super Clean Of America LLC. will make payment arrangements directly to its contractors to settle any damage repair.

Caulking and Grout.

Super Clean Of America LLC. does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.

Pets.

We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Super Clean Of America LLC. reserves the right to remove its employees from your home. In this event you will be charged a pro-rated amount based on the services that had already been performed.

Super Clean Of America

1201 Raleigh Rd. Suite 203

Chapel Hill NC 27517

Call 919-969-4343

supercleanofamerica@gmail.com

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